Shipping policy

Handling Time 

We promise to ship your parcel within 24 hours during business days, cut off at 9am every business day, after you placed your order. The tracking information of your parcel may be sent to you via email or mobile phone by our couriers.

 

Shipping methods

We use Australia Post and ship via Express Post. 

or TNT / Courier Please / Aramex for bulky items


FOR AUSTRALIA

Some goods can be sent to PO box and parcel locker.
All products are ship from our warehouse in Melbourne, Australia

Auspost Standard Parcel:
Sending within same state (VIC)
Metro: up to 2 business days.
Country: up to 5 business days


Sending interstate:
Metro: up to 3-6 business days depending on lodgement and destination points.
Country: please ask at your local post office.


Auspost Express Delivery:
- Next business day delivery within Australia.
* Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres.
Please refer to https://auspost.com.au/business/shipping/domestic-shipping for more information.

**We are not responsible for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.).


FOR INTERNATIONAL

We only ship to New Zealand at this stage,

We use Australia Post
or TNT for bulky items.

Standard Parcel: up to 15 business days. Vary by location. 

 

Shipping Policy

  • "Shipping Company" refers to Australia Post, any courier company, or any transport booking agent used to deliver your order.
  • Tracking is provided on all orders. Tracking might not show on the AusPost tracking page for up to 3 days.
  • A refund or resend of a lost order will be made after confirmation from the Shipping Company has been received that your order was indeed "lost". Orders will not be deemed lost until such confirmation has been received, no sooner.
  • A replacement of the lost order will be shipped in the same shipping method as originally ordered without exception.
  • Addresses provided incorrectly and delivered to a different address will not be replaced or refunded. Any request to change address will need to be emailed and made before your order is allocated as "shipped".
  • Orders “Returned to sender” will incur a cost to have resent. You may wish to cancel your order and have the order refunded, less the actual shipping fee plus cost. The actual shipping fee may be higher than the order shipping cost.
  • Order comments requesting a preferred delivery method may not be honoured. We try our best to note your preference but there are no guarantees that the delivery driver will honour your request.
  • Items sent by the Shipping Company may be left in a safe place without your authority. If you cannot find your order, please check your letter box, with your neighbours and with any cohabitants.
  • If your order has been marked as delivered by the respective delivery service to your suburb or postcode, Prism Blades deems the order as completed and therefore not liable for a refund or replacement. If you still cannot find your order, you may request that an investigation be started. If the investigation by the shipping company deems the item lost, a refund or replacement will be offered. The offer will be made after the Shipping Company has deemed your order as “lost”.
  • Late orders will be investigated seven or more days after the last scan event. You may wish to submit an investigation with the Shipping Company earlier and await a response.
  • We apologise for any issues, but we limit our liability to the product only.


Authority to Leave (ATL | Safe Drop) at a safe place

Unfortunately, ATL (Authority to Leave) is not supported by our courier at this stage. 

Damages as a Result of Shipping

Damages during shipping are a rarity but may happen. Damages to the packaging will not be deemed as damage to the product. A replacement or refund will be offered for any damaged product.