Return Policy
Product Warranty
While we do our absolute best to ensure all technical data and product information are accurate, we cannot be held liable for any errors or incorrect details. Please note that any advice we provide is offered strictly as a helpful starting suggestion, not a formal recommendation or guarantee.
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Wear and Tear: Normal breakages and wear are simply part of the trade—Blade may snap during cutting, and it happens. Because of this, standard breakages and wear-and-tear are not covered.
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Cosmetic & Description Variations: Items that are fully functional will not be covered under warranty if the issue is strictly cosmetic (such as minor color variations or surface chips) or if it involves minor descriptive differences.
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Manufacturing Defects: We stand by the quality of our item. We will cover items that arrive defective or fall outside of stated tolerances prior to use, provided you notify us within 30 days of delivery.
If you run into an issue, reach out to our support team—we’re always happy to help you get back up and running.
Get in touch via our Contact Us page if you need a hand.
Return Policy
Changed your mind or ordered the wrong spec? No worries—we want to make sure you have the right tools for the job.
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Standard Returns: You may return unused and unopened items within 30 days of delivery for a store credit, excluding shipping costs.
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Condition of Items: To qualify for a return, items must be unused, in their original, unopened packaging, and in the exact condition you received them. All items returned will attract a 20% restocking fee.
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Refund Timeframe: You should expect to receive your refund within 5-7 business days once we receive the returned items.
Get in touch via our Contact Us page with your order number and details about the product you would like to return. Our team will guide you through the process.
Right of Final Interpretation
Prism Blades reserves the right of final interpretation of the above terms.